We are the type of IT company who tells you how it is, without the fluff.
We know that being transparent is key in outsourced IT Services
We achieve by having a two way trusted relationship between us and our clients.
We pride ourselves in being honest and keep things confidential.
Our team become an extension of your company as your IT Department.
Getting to know your processes and staff so we become part of each other.
Both Remote and on-site. We do not charge for additional call-outs.
For your Data. We ensure that your Office 365 data and other files are safe and secured.
Here at 9 Technology Group, we monitor the health of your devices and be proactive in addressing issues which you may not be aware of such as Failing Hard Drives or crashes.
Internet Downtime can be costly, this is why we implement our in-house health checkers to make sure your internet is strong.
9TG has partnered up with Acronis Cyber Protect and Bitdefender Gravity Zone to provide the best Anti-virus combination for our clients. Any alerts come to us for review.
With our unique integrations we are able to keep your Microsoft 365 tenancy secure and protected 24/7/365. We have setup security alerts and customised systems allowing us to apply the highest standards of security on your account.
9 Technology Group LTD is proud to have founded EmailProtection.co.uk , a specialised arm which focuses on Email Security. This is to prevent hackers and spam in or out of your email accounts with Microsoft 365. Majority of hacks enter a network through Email so we prevent that from happening using EmailProtection.
Recent statistics show that a high number of ex-employees still have passwords to existing systems. We provide Keeper so that you can safeguard your company passwords in a central secure cloud storage. This allows you to delegate them correctly.
As part of our IT Support bundle and package we allow your emails to have a professional finish. Regardless of which device you send emails from, your email signature will always be professional.
| Item / Service | Purple | Purple Plus |
|---|---|---|
| £45/m per staff member | £55/m per staff member |
|
| Unlimited IT Support | ||
| Unlimited Remote and on-site IT Support (Web Chat, Ticket, Call and Email) 30 minute Guranteed response | ✔️ | ✔️ |
| Discounted PC and Laptop Hardware etc from RRP | ✔️ | ✔️ |
| Monthly Executive Reports (Tickets, statistics and performance metrics) | ✔️ | ✔️ |
| Microsoft Office Applications Support | ||
| Microsoft Office 365 Desktop + Online Apps and Emails Support | ✔️ | ✔️ |
| Custom Sharepoint Site setup with Support and Integration | ✔️ | ✔️ |
| Azure Device enrollment / Intune policies | ✔️ | ✔️ |
| Azure sign-in security and monitoring of activity | ✔️ | ✔️ |
| Email Signatures through Exclaimer | ❌ | ✔️ |
| Monitoring | ||
| 24/7/365 Monitoring of Internet Connection Uptime and Performance | ✔️ | ✔️ |
| Advanced monitoring of PC and Laptops - Hardware and Software performance and Security | ✔️ | ✔️ |
| Servers and critical hardware Monitoring of Resources and Performance | ✔️ | ✔️ |
| Device Security and Feature Automated Updates Management | ✔️ | ✔️ |
| Device 3rd Party Software Updates and Management (Internet browsers and other software) | ✔️ | ✔️ |
| Wifi management and monitoring | ❌ | ✔️ |
| Access to customised and bespoke User and Services Monitoring Dashboard | ❌ | ✔️ |
| Security | ||
| Unlimited Advanced EndPoint Threat Protection | ✔️ | ✔️ |
| Advanced Threat Defence, Network Threat Prevention and customised Scan schedules | ✔️ | ✔️ |
| Advanced Software Firewall Modules | ✔️ | ✔️ |
| Anti-Malware Protection | ✔️ | ✔️ |
| Automated Software Security Updates, Vulnerability assessments | ✔️ | ✔️ |
| Website Category Based Filtering | ✔️ | ✔️ |
| Device Blocking (Block USB, Block webcam etc) + Machine lockdown security | ✔️ | ✔️ |
| Anti-Ransomware reversal technology | ✔️ | ✔️ |
| Zoom, Microsoft Teams and WebEx Security | ❌ | ✔️ |
| Password management through Keeper | ❌ | ✔️ |
| EmailProtection.co.uk | ||
| Email Inbox Protection | ||
| Microsoft Office 365 Exchange Email Protection | ✔️ | ✔️ |
| Spam and Virus Filtering | ✔️ | ✔️ |
| Recursive Attachment Scanning | ✔️ | ✔️ |
| Anti-phishing Engine | ✔️ | ✔️ |
| Anti-Spoofing | ✔️ | ✔️ |
| Advanced Zero-Day attack protection | ✔️ | ✔️ |
| Security Insights for every email | ✔️ | ✔️ |
| Advanced block and welcome lists using email Gateways | ✔️ | ✔️ |
| Incident Response Team | ✔️ | ✔️ |
| Email Outbox Protection | ||
| Email Encryption when sending Mail | ✔️ | ✔️ |
| Password protection when sending emails | ✔️ | ✔️ |
| Advanced security Features | ✔️ | ✔️ |
| Account Takeover Protection | ✔️ | ✔️ |
| DMARC Reporting Management, DKIM Keys setup & SPF Management | ✔️ | ✔️ |
| Microsoft Office 365 Backup & Restore | ||
| Cloud Backups Frequency | Daily | Hourly |
| Users, Mailboxes, Shared Mailboxes Backup | ✔️ | ✔️ |
| Microsoft Teams and chats Backup | ✔️ | ✔️ |
| Sharepoint and OneDrive Backup | ✔️ | ✔️ |
| Calendars, Tasks and Notes Backup | ✔️ | ✔️ |
| Servers | ||
| Windows Server Support + 24/7/365 Monitoring | £10/m per Server | ✔️ |
| Active Directory Server Support + 24/7/365 Alerts Monitoring | £10/m per Server | ✔️ |
| VPN, Print and other types of servers + 24/7/365 Alerts | £10/m per Server | ✔️ |
| NAS Monitoring (Synology etc) | £10/m per Server | ✔️ |
| On-site and Off-site Backup Tests and monitoring | ✔️ | ✔️ |
| IT Business Strategy | ||
| Quarterly Business Review and strategy alignment update | ✔️ | ✔️ |
| Monthly executive reports on Systems health | ✔️ | ✔️ |
| Recorded Staff Training and Live webinars dedicated for your Company | ✔️ | ✔️ |
| Additional | ||
| Anytime Documentation Access via Portal | ✔️ | ✔️ |
| Asset & Inventory management reports | ✔️ | ✔️ |
| Included SSD UK Website Hosting and DNS Security via Cloudflare | ✔️ | ✔️ |
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